FAQ’s

Questions? Comments? Need support?

The BEST way is by email.

Please email us here: Support@designsbyLouiseAdkins.com

Call us toll free at (866)-869-3532

Q: How Do I Return Or Exchange?

A: Please Email us at Support@designsbylouiseadkins.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot undo them or return them to stock. So, we will work to ensure you are satisfied with your purchase! If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)

Q: How Long Does Printing Usually Take?

A: Printing times can vary. Currently we are printing mostly 3-5 day old orders, although our typical guideline is to try to print and ship orders within 2-3 business days of the time the order is placed. Thank you for your patience as we work to catch up. In any event, we will do our best to be as quick and efficient as possible in getting your shirt out to you.

Q: There Is A Faint Outline Around My Shirt Design.

A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.

Q: You Made A Mistake On My Order.

A: Our bad. It doesn’t happen often, but nobody’s perfect. Email us at  Support@designsbylouiseadkins.com and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department.